Please read these terms before ordering. We want each return request to be handled clearly and fairly.
Return request window
You may request a return within 7 calendar days after your order is delivered. Requests received after this period may not be accepted.
To begin a request, message us on WhatsApp or call +91 76749 52285, and include your order reference, the item concerned, and the reason for the request.
Sale items
Sale items are not eligible for change-of-mind returns. If a sale item arrives damaged, defective, or different from what you ordered, contact us within 7 days so we can review and resolve the issue.
Damaged, defective, or incorrect items
Please contact us as soon as possible and within the 7-day window. Include clear photographs of the item, its packaging, and any visible damage or discrepancy. We will review the information and arrange an appropriate replacement, return, or refund when the claim is confirmed.
Return review
Returns must include the saree and everything delivered with it. Once received, we inspect the return and notify you whether it has been approved. This review helps us confirm that the returned item matches the order and reported concern.
Refunds
Approved refunds are sent to the original payment method. Banks and payment providers may need additional time to show the credit after we issue it. Original delivery charges and return shipping costs are refundable only when the item was damaged, defective, or incorrect, or when required by law.
Cancellations
If you need to cancel an order, contact us promptly. We can cancel and refund an order only if it has not entered packing or dispatch. Once dispatched, the return terms above apply.
Your statutory rights
Nothing in this policy limits rights available to you under applicable consumer law.